Refund Policy
Our policy on subscription refunds, VOX Credit purchases, cancellation timing, and charge disputes.
1. Subscription Refunds
VoxClient subscription payments are eligible for a refund when the refund request is submitted within 3 calendar days of the successful charge. If plan credits have already been consumed prior to the refund, the value of the consumed credits may be deducted.
2. Top-Up Credit Purchases
Because on-demand Top-Up Credits never expire and immediately allocate permanent server computation capacity, top-up credit purchases are non-refundable once allocated. If a billing error or duplicate transaction occurs, contact us immediately for prompt reversal.
3. Cancellation Process
You can cancel your subscription at any time directly through the Workspace billing settings. Upon cancellation, your workspace retains all paid entitlements until the conclusion of the paid billing period.
4. How to Request a Refund
To request a refund or report a billing discrepancy, email hello@thevoxclient.com with your account email and transaction ID. Response times may vary.